Help

Change the Sender ID:

1. The sender ID must contain 11 letters at most or the mobile number that you registered with. This is for all destinations except Kuwait. More details about SenderID management here.
2. The system will block your message if you use sender ID that dose not belong to you for example: ZAIN, KFH, NBK, .. etc.

Add numbers to your groups:

1. The mobile number must be ONLY numbers with no letters or symbols.
2. Add the area code without + or 00, the mobile must be like: 9657119440

Add (import) mobile numbers from .CSV file:

1. Sort the numbers, make sure there is no wrong numbers.
2. Add the area code to the numbers 9657119440.
3. Do not add 00 or + before the numbers.
4. Fill the first cell with the name and the second cell with the mobile numbers.
5. Example of a file that contains numbers only (Click here), another example of a file that contains names and numbers (click here).
6. The file must be saved as .csv
7. Import the numbers from the numbers page at your account using the second method.
8. Choose the group.

Recharge your account:

1. Go to the recharge page.
2. Choose the amount you need to recharge.
3. Continue the order steps from Boxlink.net website.
4. Once you finish the payment we will process your order automaticly.

1. You may also recharge from our authorized resellers
2. Our Resellers Page click Here

Get your password:

1. kwtsms.com's password is different that boxlink.net client area's password.
2. To change kwtsms.com's user password Click Here.

Complain about undelivered messages:

1. First you must send email to Support:
2. You must include your full name and mobile number.
3. Also, include the message details, SenderID, Data & Time, Message Text, Destination numbers.
4. Please submit your problem during the first 24h from the sending time so we can retrieve the problem and solve it for you.
5. Please describe your problems in details so we can help you and resolve the problem.