Use the forgot your password page. Make sure you enter your (mobile) account number in international format: 96599220322.
The system will send you link for changing the password to your mobile only.
If you still having trouble and not receiving reset password by text message (SMS), email us.
+ How long is Arabic/English SMS message?
+ Can I Send Link (or URL) in SMS messages?
+ Can I transfer my SenderID from old SMS Provider?