Use the forgot your password page. Make sure you enter your (mobile) account number in international format: 96599220322.
The system will send you link for changing the password to your mobile only.
If you still having trouble and not receiving reset password by text message (SMS), email us.
+ How does your credits system work?
+ I sent a message but did not received it! why?
+ How to manage Zain Kuwait mobile number in Blacklist/DND?