Support

Pre-Sales Questions (12)

All you need to know about our services.

Absolutly, registeration is free and we encourage it. Sign up and test our services and do API integration and testing before you pay for credits or SenderID.
Sometimes,Contact us and we will activate your account manually.
SenderID is the name that appears to the recepient instead of a normal number. It can be 11 English letters maximum (can include: "-", ".", " "). SenderIDs cannot be in Arabic.
Yes. You can buy a private SenderID for one time fee, and use it forever for Kuwait. SenderID for outside Kuwait is FREE and can be changed from Settings. Only paid accounts can change the SenderID.
No. Your mobile number is private and only used to login and manage your account and to recover you password if case you forget it.
Contact us and we'll be happy to send you an official quotaion by email or whatsapp.
You can pay your invoices using KNET (Kuwait debit cards), Bank transfer or Western Union.
Registration and testing all is FREE. We only charge for SMS credits and Kuwait SenderID registration. No contracts or hidden fees.
Each message cost ONE point for all networks and all distinations.
First, register then send us your account info, we will activate the API on your account. Then you can start the integration and testing process for free. If all is good, buy credits and go live.
No. We do not have or provide lists for marketing.
No contracts to sign, paperwork or delays. Just choose your package and pay for it. No limits on sending or purchases. No expiray date. No hidden costs.

How To Questions (10)

Common questions from current customers.

Click on "Buy Credits" choose the package you need then pay for it online through BoxLink.NET. We will recharge your account immediatly.
After you register, contact us with your account number and we will activate the API on your account. After activation you can donwload the documentation from the website after you login and start testing.
Kuwait SenderIDs cannot be changed. You can only register a new one if you want to change it. Outside Kuwait SenderIDs are free and can be changed from Settings.
Numbers should not have letters or symbols. You must add the country code without + or 00, the mobile should be like: 96599220322
Follow the steps below using excel or notepad:
  1. Sort the numbers, remove wrong ones (less than 8 numbers).
  2. Add the country code to the numbers 96599220322.
  3. If you want to add name with numbers, fill the first cell (A Column) with the name and the second cell (B Column) with the mobile number (Example file: click here).
  4. If you want to add numbers only, fill the first cell (A Column) the mobile number (Example file: .csv | .txt).
  5. The file must be saved as .csv in excel (Comma seperated/delimeted MSDOS) OR as .txt in notepad.
  6. Import the file in the "Numbers" page after you login to your account.
Please follow the steps below before you contact us:
  1. Check the Sending Queue, your message could be stock for some reason, delete it and your account will be credited back.
  2. Check the Archive, if your message is NOT in the Archive that means you did not send it.
  3. Check the numbers, open the message from the Archive and make sure the numbers are in the list and correct.
  4. Finally, check the delivery reports (DLR) usually appears after 24 hours of sending the message. Delivery reports available at the bottom of the message when you view it from the Archive. Note that some numbers can be blacklisted/filtered by the owner request.
  5. Rearly, a delay happens due to marketing campaigns or busy seasons.
  6. Still need help? contact us with the following information: Name, Account, MessageID, Time&Date of message, Message Text.
Delivery reports (DLR) usually take 24 hours to be updated.
Blacklists are filters put by the telecom company to protect their cusotmers from spam and advertising. The owner of the number asks his telecom company to be on this list, then he will not receive any more messages unless from whitelisted SenderIDs. Only the owner of the number can ask to be removed from the list by calling his telecom company.
If you send critical and activation messages and need them to be delivered to everyone even Blacklisted numbers, then you must apply for whitelisting your SenderID. Prepare a request with your company letterhead and send it to us, we will take care of the rest. (Example Letter)
For whatever reason you need to change your mobile number on the account (disconnected,changed,transfered,sold), contact us then send your Civil ID and old and new numbers. We will take care of the rest.
Use the forgot your password page, if you still having trouble and not receiving your password by SMS, contact us.

Still need help?
Contact us, we'll be happy to help you.