Support FAQs

Do you offer demo/trial account?

I did not receive signup OTP, what should I do?

What is SenderID/Originator?

What are the types of SenderIDs?

How to register custom private SenderID?

How long does SenderID registration takes?

What are the requirements for SenderID registration?

How long is Arabic/English SMS message?

When I send SMS, will my mobile number be shown?

How can I get official quotation?

How much does the API integration costs?

How does your credits system work?

How to add OTP messages to my App or website?

Do you provide numbers/database for marketing?

Do you have contracts/monthly sending limits?

What is the minimum order quantity?

How do I recharge or add credits to my account?

How do I change my Private SenderID?

How do I activate API on my account?

How can upload my numbers?

I sent a message but did not received it! why?

Why delivery reports not ready?

What is Blacklist number, and how to fix it?

How to Whitelist my SenderID for OTP?

Is it possible to change my account number?

How do I reset my account password?

How can I refund my money?

Can I transfer my SenderID from old SMS Provider?

Why Twilio SMS does not reach Kuwait?

How many SenderIDs can I have?

Can I Send Link (or URL) in SMS messages?

How to manage Zain Kuwait mobile number in Blacklist/DND?

Why should you register Private SenderID for OTP?

How can I secure my account?

How can I secure my API?

Do you have WhatsApp services?

Still need help?
Contact us, we'll be happy to help you.