I sent a message but did not received it! why?

Message sent but not received!
What to do? Can you help?

Please follow the steps below before you contact us:
Check the Queue for errors, your message could be stuck because of some error, delete it to get the credits back.
Check the MSG Archive, if your message is NOT in the Archive that means you did not send it.
Check the numbers, open the message from the Archive and make sure the numbers are in the list and correct.
Check the delivery reports (DLR) usually appears after 24 hours of sending the message. Delivery reports available at the bottom of the message when you view it from the Archive.

Rarely, a delay happens due to marketing campaigns or busy seasons. Especially when using promotional SenderID.

Note that some numbers can be blacklisted/filtered by the owner request.

If the number is in DND list (blacklist) and you are using promotional senderid, your message will be filtered (not delivered).

Always, test with different numbers and with different telcom companies to know where the problem is.

Still need help? Send email with the following information: Name, Account, MessageID, Time&Date of message, Message Text.

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