Frequently Asked Questions

Do you offer demo/trial account?

I did not receive signup OTP, what should I do?

What is a SenderID, and what types are there?

How do I register a private SenderID, and how much does it cost?

How long is Arabic/English SMS message?

When I send SMS, will my mobile number be shown?

How can I get official quotation?

How much does the API integration costs?

How to add OTP messages to my App or website?

Do you provide numbers/database for marketing?

Do you have contracts/monthly sending limits?

How do credits work, and how do I recharge?

Can I change, transfer, or hold multiple SenderIDs?

How do I activate API on my account?

How can upload my numbers?

I sent a message but it wasn't received. What should I do?

What is a Blacklist/DND number, and how do I fix it?

Is it possible to change my account number?

How do I reset my account password?

How can I refund my money?

Why Twilio SMS does not reach Kuwait?

Can I Send Link (or URL) in SMS messages?

Why should I use a private SenderID for OTP, and how do I whitelist it?

How can I secure my account?

How can I secure my API?

How can I register my SenderID in other countries?

Can I send international/GCC SMS, and what are the rules?

Do you have WhatsApp services?

Can I send bulkSMS to specific area or location?

How do I export my contacts to a VCF file?

Can I use one API account for several projects or websites?

Still need help?
Contact us, we'll be happy to help you.