Last updated: 1-April-2026
By using kwtSMS.com, you agree to the terms set out below. If you do not agree with all or part of this policy, you are not permitted to use our services.
1. Definitions
- "The Company" / "We" / "Us" refers to kwtSMS.com, a service operated by BoxLink Center (BoxLink.NET).
- "The Customer" / "You" refers to any individual or entity using this website or its services.
- "Services" refers to SMS sending, API access, Sender ID registration, and any related features offered on kwtSMS.com.
2. Acceptable Use & Customer Responsibility
You agree to use our Services only for legitimate purposes and accept full responsibility for the content of every message you send.
You must not send, broadcast, or transmit any content that:
- Spreads fake news or misinformation.
- Violates or infringes upon the rights of others.
- Hinders or prevents others from using this website.
- Involves unlawful activities or encourages the commission of a crime.
- Constitutes a threat, defamation, harassment, or intimidation.
- Violates the privacy or copyright of any person or entity.
- Impersonates any individual, company, or authority without written authorization.
- Contains obscene language, or insults Islam or other sacred entities.
- Violates any applicable law or regulation.
Violation of any of the above may result in immediate account closure without refund and without prior notice.
3. Sender ID Rules
To protect end-users and comply with Kuwaiti telecom regulations:
- Certain names are permanently reserved and cannot be used as Sender IDs (for example: ZAIN, Ooredoo, STC, KFH, NBK, and similar). The system will automatically reject them.
- Impersonation of any individual, company, or brand without authorization is strictly prohibited and will result in warnings, penalties, or account closure without refund.
- Sender ID registration fees are non-refundable, whether your account remains active or is later cancelled.
4. Service Delivery & Liability
kwtSMS works hard to deliver every message reliably, but some factors are outside our control. We are not responsible for message non-delivery, delay, or loss in the following cases:
- Incorrect or invalid mobile numbers provided by the Customer.
- Incorrect selection of gateway (destination country) or Sender ID.
- Number rejection or Sender ID blocking by telecom operators.
- Recipient mobile incompatibility with the SMS service or language used.
- Lack of network coverage, recipient outside coverage area, or number listed on DND/blacklist.
- Telecom operator maintenance, outages, or system interruptions.
- Internet outages, cable cuts, natural disasters, or any force majeure event.
The Customer is not entitled to claim compensation for undelivered messages. We will do our best to keep customers informed of any major service incidents.
5. Traffic Composition & Coverage Eligibility
kwtSMS operates a flat-rate pricing model optimized for messaging within Kuwait. International SMS traffic is offered as a convenience and is not the primary scope of our service.
We reserve the right, at our sole discretion and without obligation to provide reasons, to:
- Restrict, suspend, or disable international destinations on any account whose international traffic becomes disproportionate, commercially unsustainable, or otherwise misaligned with our local-first service model.
- Require that accounts maintain a majority of their traffic to Kuwaiti networks in order to retain access to international routes.
- Limit an account to Kuwait-only traffic with reasonable prior notice, while preserving the validity of any remaining prepaid credits for local use.
This is not considered a service interruption and does not entitle the Customer to a refund of credits, which remain usable for local Kuwait traffic under our standard non-expiry policy.
6. Account Registration, Closure & Refunds
- We may reject any registration request at our sole discretion, without obligation to provide reasons.
- We may close any account at our discretion; if closure is initiated by us without Customer fault, any remaining balance of paid messages will be refunded.
- If closure is due to a violation of this policy, the Customer forfeits all paid balances and no refund will be issued.
- Sender ID registration fees are non-refundable under all circumstances.
7. Account Inactivity & Long-Term Deletion
Accounts are intended for active use. To manage infrastructure and data responsibly:
- We reserve the right, but are not obligated, to delete any account that has remained inactive for 10 years or more.
- "Inactive" means no login, no SMS sending activity, and no credit purchase over the 10-year period.
- Deletion at this stage includes any remaining prepaid credits, which will be forfeited and no refund will be issued, regardless of the original purchase value.
- We may, at our discretion, attempt to notify the account email address before deletion, but we are under no obligation to do so, and we are not responsible if the notification is not received.
This clause exists solely to allow responsible retirement of long-abandoned accounts and does not override our core "credits never expire" policy for active users.
8. Service Interruptions Beyond Our Control
We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to:
- Telecom operator system interruptions or scheduled maintenance.
- Internet outages or cable cuts.
- Natural disasters, power failures, or force majeure events.
- Government or regulatory actions.
We will make reasonable efforts to notify customers of significant disruptions when possible.
9. Policy Updates
We may update this policy from time to time to reflect changes in our services, regulations, or business operations. The latest version will always be published on this page with an updated revision date. Continued use of the Services after an update constitutes acceptance of the revised policy.
If you do not agree with all or part of this policy, you are not permitted to use kwtSMS.com services.